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Top Marketing Trends Driving Customer Experience in 2020 Cleveland, Ohio

The lines between sales, marketing and customer service have disappeared.

Customers won’t distinguish between the marketing department, the customer service team or the sales department. Any contact they make with your organization is part of their experience of the brand as a whole.

Join us for our upcoming event with the Greater Cleveland Partnership as we share how, at leading organizations, marketing transcends departments to improve CX and achieve higher customer retention, lower operating costs, increased sales and faster growth.

By the end of the event, you will learn:

  • The power of storytelling and its value in the buyer's journey
  • How to continue to build trust and create personalized experiences with your content
  • How departments at an organization can work as one revenue team

 

ABOUT THE SPEAKER

 Chris Peer is the founder and owner of SyncShow and serves as its president and CEO. Chris is responsible for the strategic direction of the organization, ensuring all products and services meet or exceed high standards of quality, integrity and value. Chris is also responsible for fostering an organizational culture that makes SyncShow one of Northeast Ohio’s best places to work and grow your career.

Chris has more than 20 years of experience in B2B digital marketing strategy, sales process and customer communications. Prior to starting SyncShow, Chris worked for other independent design studios and corporations, including Ernst & Young and American Greetings. Now with more than 20 employees, Chris has grown SyncShow into one of Cleveland’s largest digital marketing agencies that work with clients to develop results-based inbound marketing strategies to drive brand awareness and sales growth.

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